Her Song Returns/Exchange

It is our goal at Her Song Jewelry and Designs to provide you with a quality product.

If you are not completely satisfied with the jewelry item you purchased from us on this site, please contact us immediately by e-mail or phone and we will gladly accommodate your request for return or exchange.

I want you to love your purchase.

Because this is such a small studio operation, I can’t accept returns or exchanges on custom work at this time.

To qualify for a return or exchange:

Please contact us by e-mail or phone within 10 days of receipt of the jewelry item to secure a return authorization number.

After doing so, please use a major carrier for the return.

Items must be in "new, unaltered and unused condition".

Definition of new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way

• -must not be a special order or a custom order