Her Song Jewelry provides quality and lasting products. Because we value you as a customer, we want you to be completely satisfied. Therefore, we have introduced a guarantee-for-life policy against breakage on our products. This policy enables you who sign up as an account holder here to return jewelry items purchased on this site to us in the years to come; and we will repair the item for you. Should the jewelry findings used to handcraft your piece no longer be in stock, we will gladly grant you a 20% discount on the purchase of any jewelry item in stock.

To qualify for the guarantee-for-life policy:
Please be sure to "Create an Account" with us.
Prior to returning the broken item, please contact the company by e-mail or phone to receive a return authorization number..

Returns must be prepaid, insured, and shipped via a major carrier.

Customer is responsible for shipping and packaging fees to our company.

It is our goal at Her Song Jewelry and Designs to provide you with a quality product. If you are not completely satisfied with the jewelry item you purchased from us on this site, please contact us immediately by e-mail or phone and we will gladly accommodate your request for return or exchange.

To qualify for a return or exchange:

Please contact us by e-mail or phone within 10 days of receipt of the jewelry item to secure a return authorization number. Returns must be prepaid, insured, and shipped via a major carrier.

Customer is responsible for shipping and packaging fees to our company.

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way

• -must not be a special order or a custom order

Please allow 5- 10 business days for the shipment of jewelry items that are in stock. Due to the intricate craftsmanship and time involved in creating the bracelets of inspiration, please allow 5 to 28 days for shipment.

Thank you for choosing Her Song Jewelry!